Delivery Issues

My order has been delayed

We try to provide the most accurate delivery estimates possible at the checkout page. However, on rare occasions orders can take slightly longer than expected to arrive. Check your emails to see if the respective carrier has contacted you about any d

An item I ordered is missing

If you receive your order and an item is missing, please tell us as soon as possible. After you have checked the package carefully, if your order is still incomplete, we can help. Some orders are sent from more than one location if we cannot send eve

My order has been lost

If your order has not been delivered within the expected time frame, please get in touch with us via our Contact Form or email, tell us your order number and we will investigate immediately. If there is delay to orders being delivered, we will provid

An item I ordered has arrived damaged

If an item you ordered arrives damaged, you must tell us within 7 days of receiving it. Please check your order carefully on arrival to confirm any damage. If a parcel arrives damaged, we also advise that you open it on arrival to check the condition

The contents of an item I ordered is incomplete

If you receive your order and an item arrives incomplete, please contact us as soon as possible. Before getting in touch, make sure to check the contents of the item you received, with the components listed on the product page, and confirm if somethi

How long do I have to report that I received an item damaged?

If an item you have ordered arrives damaged, you must tell us within 7 days of receiving it. Please check your order carefully on arrival to confirm any damage. If a parcel arrives damaged, we would also advise opening the package on arrival to confi

I have not received my gift card

On the WALLHACK website, you can purchase a gift card to be used on a future purchase. The gift card can be sent either to yourself, or to another recipient which can be selected when purchasing the gift card. Once we receive your order and confirm t