How do I track my order?
You can track your order by using "Track Order" section on our customer support page:https://wallhack.gorgias.help/en-US
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Shipping & Delivery
Order related articles - returns, status and cancellations.
My order is wrong!
Dealing with an incorrect order can be frustrating, but don't worry! We're here to help you resolve this issue promptly and make sure you get the right items. Immediately contact customer service and include the following details:. Full Name. Order I
What if my package gets lost or arrives damaged?
At WALLHACK, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.
What is your shipping policy?
Shipping charges for your order will be calculated and displayed at checkout. We offer international shipping to all countries except:- Armenia- Belarus- Georgia- Moldova- Russia- Ukraine- Brazil. Your order may be subject to import duties and taxes
What is your return policy?
The Danish Sale of Goods Act (Købeloven) applies to purchases on this website. When you buy Wallhack Pad or SkyPAD, you have 14 days of cancellation, where you can notify us that you regret the purchase and then return the item to us - product and bo
When will my order arrive?
You can track your order by using "Track Order" section on our customer support page:https://wallhack.gorgias.help/en-US
Do you ship to my country?
Check the overview in our shipping policy:https://wallhack.com/policies/shipping-policy
I want to cancel my order
To cancel, please email [email protected] and specify the order number you wish to cancel. Thanks!
I want to change my order
Unfortunately, we can't change existing orders. If the order has not yet been shipped, we will have to cancel it so that you can place a new order with the correct items. To cancel, please email [email protected] and specify the order number you w
I haven't received a tracking code
No need to worry, your tracking code will be sent to you via email as soon as it is picked up. Please check your spam folder if you don't find it in your inbox. If you ordered during the weekend, please wait for the first business day.
My tracking information isn't being updated
Typically, tracking numbers take around 1-2 days to update. However, there may be delays while your order is in transit. It is advisable to follow up on any orders held up by the courier due to issues such as custom fees or an incorrect address.
What's the status of my order?
You can track your order by using "Track Order" section on our customer support page:https://wallhack.gorgias.help/en-US
I entered wrong phone number in my order
If you believe you have entered an incorrect phone number in your order, please send us an email at [email protected] with the following information:
I don't know my order number
Your order number should be included in the confirmation email you received after the purchase. If you are not able to locate it - send us a message at [email protected]
I forgot to apply the discount code!
Unfortunately, we can't change existing orders, which includes the application of a discount code after a purchase has been made. If the order has not yet been shipped, we will have to cancel it so that you can place a new order with the correct item
I ordered the wrong product. Can I change it?
Unfortunately, we can't change existing orders. If the order has not yet been shipped, we will have to cancel it so that you can place a new order with the correct items. To cancel, please email [email protected] and specify the order number you w
I would like to change the color of the mousepad I ordered. Is it possible?
Unfortunately, we can't change existing orders. If the order has not yet been shipped, we will have to cancel it so that you can place a new order with the correct items. To cancel, please email [email protected] and specify the order number you w
I would like to change the size of the sleeve I ordered. Is it possible?
Unfortunately, we can't change existing orders. If the order has not yet been shipped, we will have to cancel it so that you can place a new order with the correct items. To cancel, please email [email protected] and specify the order number you w
I would like to create a return
To return your products please refer to the page:https://skypad-aps.webshipper.io/returns_public/1. Make sure to put correct order number and an email address used when making an order.