The Danish Sale of Goods Act (Købeloven) applies to purchases on this website. When you buy Wallhack Pad or SkyPAD, you have 14 days of cancellation, where you can notify us that you regret the purchase and then return the item to us - product and bo

<p id="isPasted"><strong>The Danish Sale of Goods Act (K&#xF8;beloven) applies to purchases on this website.</strong></p><p>When you buy Wallhack Pad or SkyPAD, you have 14 days of cancellation, where you can notify us that you regret the purchase and then return the item to us - product and box has to be undamaged. The right of withdrawal runs from the day you received the item. In order to apply the right of withdrawal, you must, by a clear statement via mail, notify us not later than 14 days after receipt of the goods. You bear the risk of the goods from delivery of the goods, and upon return you are responsible for ensuring that the goods are packed properly. You cannot undo by simply denying the receipt of the goods, without giving us clear notice of this. (Be aware of a return shipping fee).</p><p><strong>You can always contact us for any return question at&#xA0;</strong><a data-fr-linked="true" href="mailto:support@wallhack.com"><strong>support@wallhack.com</strong></a></p><h3 id="damages-and-issues">Damages and issues</h3><p>Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. <strong>Damages should be reported within 48 hours of receiving the product.</strong></p><h3 id="exceptions--non-returnable-items">Exceptions / non-returnable items</h3><p>Unfortunately, we cannot accept returns on sale items or gift cards.</p><h3 id="exchanges">Exchanges</h3><p>The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.</p><h3 id="european-union-14-day-cooling-off-period">European Union 14 day cooling off period</h3><p>Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You&#x2019;ll also need the receipt or proof of purchase.</p><h3 id="refunds">Refunds</h3><p>We will notify you once we&#x2019;ve received and inspected your return, and let you know if the refund was approved or not. If approved, you&#x2019;ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.</p><p><strong>If more than 15 business days have passed since we&#x2019;ve approved your return, please contact us at&#xA0;</strong><a data-fr-linked="true" href="mailto:support@wallhack.com"><strong>support@wallhack.com</strong></a></p><p><br></p>

What is your return policy?

Wallhack

Return related articles - policy and how to create a return.

Return policy

Shipping & Delivery

What is your shipping policy?

I want to cancel my order

What if my package gets lost or arrives damaged?

My order is wrong!

I entered wrong phone number in my order

I don't know my order number

I received the right product but in the wrong size/color.

What's the status of my order?

How do I track my order?

When will my order arrive?

I haven't received a tracking code

Order is marked delivered but I didn't receive it

Order Tracking

I want to change my order

I ordered the wrong product. Can I change it?

I would like to change the size of the sleeve I ordered. Is it possible?

I would like to change the color of the mousepad I ordered. Is it possible?

I forgot to apply the discount code!

Order Change

How do I take care of my glass mousepad?

How do I keep my glass mousepad clean?

Will the glass break? Is it fragile?

Can I make my glass mousepad even faster?

Can I travel with my WALLHACK SP-004 / SkyPAD?

How should I transport my WALLHACK SP-004 / SkyPAD?

My Logitech G PRO X Superlight 2 is not working properly with SP-004!

Is there an XL version of SP-004?

SP-004

Is the SkyPAD 3.0 a speed or control pad?

SP-003

Mousepads

Why I should use an arm sleeve?

Sleeve size chart

Arm Sleeve

How can I become a WALLHACK affiliate?

How can I become a WALLHACK B2B partner?

How can I be a part of an reviewer program?

I want to work with WALLHACK!

I am an content creator and I would like to work with WALLHACK

Partnerships

Can I get a custom mousepad design?

Does WALLHACK offer discount codes?

Is a glass mousepad better than a cloth mousepad?

Are there any pro players using SkyPAD / WALLHACK products?

When will my favorite design be restocked?

Where can I buy SkyPAD / WALLHACK products?

Do you offer gift cards?

Which PC games are WALLHACK products made for?

Which mouse is the best for a glass mousepad?

Should I use a light or heavy mouse with my WALLHACK / SkyPAD?

Can I use glass mouse skates with my WALLHACK / SkyPAD?

Can I leave WALLHACK / SkyPAD in the sun?

Can I transition from using cloth to glass mousepad?

Do I need to purchase additional mouse skates to use glass mousepad?

Do I need mouse skates to use WALLHACK / SkyPAD glass mousepad?

What are WALLHACK business days?

What happened to SkyPAD?

Do you have a newsletter?