What if my package gets lost or arrives damaged?Updated 7 months ago
Lost packages
At WALLHACK, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] and include photos of the damaged items or package. Damages should be reported within 48 hours of receiving the product.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.