Keyboard

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Cloth Mousepads

Skates

Sleeves

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Our support is open Monday - Friday, 9AM-5PM CEST, excluding public holidays

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Product Support

Where is my WALLHACK order shipped from?

My discount code does not work

Are custom / import fees included at checkout?

Can I use a discount after I have placed my order?

Can I get a tax refund on my order?

Can I use a parcel forwarding service for my order?

My address causes an error on the checkout page

Where do I enter my discount code?

Can I place a preorder for an upcoming release?

Pre-purchase

When will my order be dispatched?

How do I track my order?

How long does delivery take?

I didn't receive an order confirmation email

Can I edit or add an item to my order?

How do I cancel my order?

Can I change the shipping address of my order?

Can I merge my orders together?

Can I change my shipment method?

Why has my order been split into multiple shipments?

Why has my order been cancelled?

I placed an order through Amazon, can you help?

Order Status

My order has been delayed

An item I ordered is missing

My order has been lost

An item I ordered has arrived damaged

The contents of an item I ordered is incomplete

How long do I have to report that I received an item damaged?

I have not received my gift card

Delivery Issues

How do I return / exchange my order?

When will I receive my refund?

What is the return window for my order?

Returns and Refunds

Order Support

WALLHACK K-001 Instruction Manual

WALLHACK K-001 Warranty

How do I update the firmware on my WALLHACK K-001 keyboard?

Which operating systems are compatible with the K-001 keyboard?

How do I clean my K-001 Keyboard?

How do I change the switches on my WALLHACK K-001?

How do I calibrate the switches on my WALLHACK K-001?

My switch isn’t listed on the K-001’s switch list

How do I adjust the typing angle on my WALLHACK K-001?

What are Global Settings?

What does “MM” mean on the WALLHACK K-001 software and keyboard?

What is adjustable actuation?

What is Rapid Trigger?

How do I set Rapid Trigger per key?

How to adjust Rapid Trigger and Actuation

How do I use joystick emulation on my WALLHACK K-001?

How do I enable X-INPUT gamepad emulation on my K-001?

What are Keysets and how do I add or remove them from AP/RT modes?

What is SOCD, and how do I enable it on the WALLHACK K-001?

An item is missing from my K-001

Are replacement parts available for my K-001?

How do I reset my WALLHACK K-001 to factory settings?

Where is the M-001 available at launch?

How do I update the firmware on my M-001?

How do I clean my M-001 mouse?

An item is missing from the M-001 box

Are replacement parts available for my M-001?

I lost my WALLHACK M-001 batteries, can I replace them?

What is the threaded hole on the bottom of the M-001’s receiver for?

Can I use the M-001 without the software?

What is Motion Sync?

Can the M-001 mouse be used without the included receiver?

Does the M-001 have onboard memory?

My M-001 mouse buttons sound different than each other, is this a defect?

How do I clean my mouse sensor?

My M-001 mouse cursor jumps or spins out suddenly, why?

My Mouse double clicks, what can I do?

How Do I Fix & Prevent Base Wobble or Tilt?

The clips on my M-001 box are stuck - what can I do?

My scroll wheel jumps or malfunctions

My M-001 Battery Isn't Charging Anymore, What Can I Do?

What Are the DPI & Polling Rate Dials On the Receiver?

How to Fix & Prevent Cursor Skipping & Other Tracking Issues

How do I check the signal strength of my M-001?

I Can't Connect My M-001 to the Wallhack Web Software

How to replace & charge the battery on the WALLHACK M-001

WALLHACK M-001 DPI & Polling Rate Customization Guide

Using High Polling Rate Causes my Mouse Cursor / Game to Become Laggy - What Can I Do?

How do I remove and replace the skates on my M-001 mouse?

Can my M-001 mouse connect to a different receiver?

My M-001 isn't paired to the receiver, what can I do?

My M-001 loses signal and disconnects randomly

How do I clean my glass mousepad?

Can I replace the box of my mousepad?

My mouse feels slow or making loud scratching noises on my WALLHACK glasspad

How do I Clean the Silicone Base?

My glasspad arrived shattered - what should I do?

My glasspad is sliding across my desk during use

The surface looks uneven or discolored after cleaning — is this normal?

My pad doesn't seem flat — is it warped?

How do I prevent scratches on my glass mousepad?

I have two of the same glasspad, why do they feel different?

What are the differences between VA-005, SP-005, and CR-005?

Can I use glass or ceramic skates with my WALLHACK glasspad?

Are the surfaces of limited edition pads different to the standard ones?

My mouse is stuttering or skipping on the glass pad / loss of tracking

How do I clean my cloth mousepad?

Are WALLHACK Skates compatible with my mouse?

My silent skates are still making noise - what's causing it?

How Often Should I Replace WALLHACK Skates?

My Skates Sound Scratchy, Why?

What Is the Difference Between PTFE and UPE WALLHACK Mouse Skates?

What skate layout should I use?

How do I choose the right sleeve size?

The Pro Sleeve logo or print is fading after washing — what should I do?

Can Pro Sleeves Be Used on Cloth Mousepads?

My Pro Sleeve Came Undone at the Seam - What Should I Do?

My Pro Sleeve Feels Too Tight - What Should I Do?

My Pro Sleeve is a little stretched after wearing - what should I do?

The Pro Sleeve logo or print is coming off my sleeve — what should I do?

How do I clean my WALLHACK Gaming Sleeve?

How to Clean and Store Your WALLHACK Water Bottle

How Do I Use the Wallhack Cable Organizer?

All My Desktop Cables Won't Fit Into the Wallhack Cable Organizer - What Can I Do?