Pre-purchase

Where is my WALLHACK order shipped from?

While our head office is located in Denmark, we have multiple locations across the world where your orders are sent from. Different locations are used depending on the availability of stock or proximity to your location. For a breakdown of where we m

My discount code does not work

If you see an error when entering your discount code or gift card at checkout on the WALLHACK website, please check the following:. Discount codes and gift cards are tied to the email address of the recipient and cannot be used with a different WALLH

Are custom / import fees included at checkout?

The import taxes on your order are set by your country's customs rules for products bought from abroad. These charges come from your local authorities and are not in our control. All orders to Japan, the US, and EU countries are sent DDP if they are

Can I use a discount after I have placed my order?

Once an order has been placed, we cannot apply the discount to your order afterwards. To make use of the discount, a new order must be placed with the discount, and the original order must be cancelled by our team. Please check all codes, gift cards

Can I get a tax refund on my order?

Any order placed on the WALLHACK website is B2C (business-to-consumer), so all orders are processed as personal purchases to private customers. Because of this, we do not issue business invoices, add VAT numbers, or adjust tax details after an order

Can I use a parcel forwarding service for my order?

If you place an order with WALLHACK, we can deliver to a parcel forwarding point or service. The forwarding step is handled by the customer, and will need to arrange it with the appropriate forwarding point or service. In all cases, WALLHACK is only

My address causes an error on the checkout page

If your address causes an error on the checkout page, we will need to confirm why the error is showing before we can continue with the order. This can be due to delivery options not being available in your location, or a product in your cart being ou

Where do I enter my discount code?

If you have a WALLHACK discount code, you can enter it on the checkout page of our online store. Proceed to the checkout page, enter your discount code or gift card number into the text box, and click 'Apply'. This will add the discount to your order

Can I place a preorder for an upcoming release?

Over the years, WALLHACK has released many Limited Edition products. These are sold on a first come, first served basis once they are available. Unless we say otherwise during a product's release campaign, we do not have a preorder program for upcomi