My M-001 isn't paired to the receiver, what can I do?Updated 8 hours ago

If your WALLHACK M-001 does not connect to your PC, please verify the following before troubleshooting further:

Ensure the receiver is connected using the official WALLHACK M-001 USB cable.
For desktop systems, connect the receiver directly to the rear motherboard USB 2.0 or USB 3.0 ports. Avoid using USB hubs, front panel USB ports, extension adapters, or docking stations where possible.
For laptops, connect the receiver directly to the laptop’s built-in USB ports.
Verify that the mouse power switch on the bottom of the mouse is set to the ON position.
Ensure the battery is fully charged and properly seated inside the mouse.

If the mouse still does not connect or function correctly after completing the above checks, re-pairing the mouse to the receiver may be necessary.

What to do:

To pair the WALLHACK M-001 to a replacement or compatible WALLHACK M-001 receiver:

Turn ON the M-001 using the power switch located on the bottom of the mouse.
Disconnect both the old receiver and the new receiver from the system.
Press and hold the Left Click, Right Click and Middle Mouse Button simultaneously until the LED on the mouse begins flashing.
While the mouse LED is flashing, connect the new receiver to the PC. The mouse will automatically begin pairing with the new receiver.
After pairing is complete, verify that the mouse is functioning normally and that wireless connectivity has been restored.

Once pairing is successful, the mouse should reconnect and operate normally with the receiver.

If the issue persists after following these steps, please contact the WALLHACK Customer Care team via our contact form for troubleshooting and assistance.

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