Order is marked delivered but I didn't receive itUpdated 8 hours ago

If your order is marked as delivered but you haven’t received it, it's important to check around your delivery location to be sure it hasn't been delivered. We would advise checking the following (if applicable):

- Your neighbors

- At the reception or front desk of your building

- In a safe space around the delivery location

- Confirm in your tracking information if the carrier has delivered the order to a nearby collection point

If you’re still unable to locate it, contact our customer support team at [email protected] for further assistance.