An item I ordered has arrived damagedUpdated 17 days ago

If an item you ordered arrives damaged, you must tell us within 7 days of receiving it. Please check your order carefully on arrival to confirm any damage.

If a parcel arrives damaged, we also advise that you open it on arrival to check the condition of the items inside. Do not throw away the outer packaging or the products until your case is closed.

What to do:

Once you have confirmed the goods are damaged, the next step is to contact us.

You can do this through our Contact Form or by email. To help us, please send the following:

• Your WALLHACK order number

• The items that are damaged

• The condition of the parcel on arrival

We also need photos or a video of the damage, and a photo of the parcel that clearly shows any damage to the box and the shipping label.

What happens next?:

We may ask a few extra questions to confirm the details before we start the claim.

In the event of serious damage to an item you have received, we will do our best to send a replacement.

Eligibility:

This only applies to orders placed on the WALLHACK website. If we do not receive your damage report within 7 days of you receiving the goods, we cannot offer a refund or replacement.

For more information, please see our Shipping Policy.