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Our support is open Monday - Friday, 9AM-5PM CEST, excluding public holidays

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When placing an order with WALLHACK, or signing up to our newsletter, you are invited to create an account with us. You can login to your account to access your order history and other personalized features.If you cannot log in to your account, please check the following:<ul><li dir="ltr" style="text-decoration:none;">Is the email address you are entering correct?</li><li dir="ltr" style="text-decoration:none;">Is autofill entering the correct information?</li><li dir="ltr" style="text-decoration:none;">Could any browser add-ons stop you from logging in?</li><li dir="ltr" style="text-decoration:none;">Do you receive an email when trying to reset your password?</li><li dir="ltr" style="text-decoration:none;">If you try to create your account again, does it say the email address is in use?</li></ul>If after checking the above you are still unable to access your account, you are welcome to get in touch with us via our <a href="https://wallhack.com/en-eu/pages/contact" target="_blank" rel="noopener noreferrer">contact form</a> or email. Let us know what the problem is, and we will help however we can.

When placing an order with WALLHACK, or signing up to our newsletter, you are invited to create an account with us. You can login to your account to access your order history and other personalized features. If you cannot log in to your account, plea

I can't log in to my WALLHACK account

General Support

Where is my WALLHACK order shipped from?

My discount code does not work

Are custom / import fees included at checkout?

Can I use a discount after I have placed my order?

Can I get a tax refund on my order?

Can I use a parcel forwarding service for my order?

My address causes an error on the checkout page

Where do I enter my discount code?

Can I place a preorder for an upcoming release?

Pre-purchase

When will my order be dispatched?

How do I track my order?

How long does delivery take?

I didn't receive an order confirmation email

Can I edit or add an item to my order?

How do I cancel my order?

Can I change the shipping address of my order?

Can I merge my orders together?

Can I change my shipment method?

Why has my order been split into multiple shipments?

Why has my order been cancelled?

I placed an order through Amazon, can you help?

Order Status

My order has been delayed

An item I ordered is missing

My order has been lost

An item I ordered has arrived damaged

The contents of an item I ordered is incomplete

How long do I have to report that I received an item damaged?

I have not received my gift card

Delivery Issues

How do I exchange / return my order?

When will I receive my refund?

What is the return window for my order?

Returns and Refunds

Order Support

How do I clean my glass mousepad?

Can I replace the box of my mousepad?

My mouse feels slow or making loud scratching noises on my WALLHACK glasspad

How do I Clean the Silicone Base?

My glasspad arrived shattered - what should I do?

My glasspad is sliding across my desk during use

The surface looks uneven or discolored after cleaning — is this normal?

My pad doesn't seem flat — is it warped?

How do I prevent scratches on my glass mousepad?

I have two of the same glasspad, why do they feel different?

What are the differences between VA-005, SP-005, and CR-005?

Can I use glass or ceramic skates with my WALLHACK glasspad?

Are the surfaces of limited edition pads different to the standard ones?

My mouse is stuttering or skipping on the glass pad / loss of tracking

Glass Mousepads

How do I clean my cloth mousepad?

Cloth Mousepads

Are WALLHACK Skates compatible with my mouse?

My silent skates are still making noise - what's causing it?

How Often Should I Replace WALLHACK Skates?

My Skates Sound Scratchy, Why?

What Is the Difference Between PTFE and UPE WALLHACK Mouse Skates?

What skate layout should I use?

Skates

Can Pro Sleeves Be Used on Cloth Mousepads?

My Pro Sleeve Came Undone at the Seam - What Should I Do?

My Pro Sleeve Feels Too Tight - What Should I Do?

My Pro Sleeve is a little stretched after wearing - what should I do?

The Pro Sleeve logo or print is coming off my sleeve — what should I do?

The Pro Sleeve logo or print is fading after washing — what should I do?

How do I choose the right sleeve size?

How do I clean my WALLHACK Gaming Sleeve?

Sleeves

How to Clean and Store Your WALLHACK Water Bottle

Accessories

Product Support

How do I collaborate with WALLHACK?

What happened to SkyPAD?

What are WALLHACK business days?

I have a press or media enquiry

I would like to delete my WALLHACK account

When will a product be back in stock?

I think I found a mistake on the WALLHACK website

How do I become a seller of WALLHACK?

What countries do you ship to?

Can I order from the WALLHACK website in China?

I'm already an affiliate, who do I reach out to for assistance?

I can't log in to my WALLHACK accountUpdated 17 days ago