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How do I return / exchange my order?Updated an hour ago
You can return your order within 14 days of receiving it. Whether you changed your mind or the item does not suit your needs, we will help you send your order back to us for a refund.
Exchanges:
We do not currently have an exchange program. We would advise placing a new order for the replacement item you want.
What to do:
You can start the return process in one of the following ways:
- Log in to your account and click Request Return next to the order you wish to return.
- Click Returns at the bottom of the menu on WALLHACK.com.
Enter your WALLHACK order number and email address, and begin the questionnaire. This will guide you through the returns process and provide us with all the information we need.
If you have selected a WALLHACK provided return label, we will send it to you by email once your request has been approved.
Return labels are prepaid. All you need to do is drop the parcel off at one of the carrier’s local drop off points. Once we receive the order, we will process your refund within 1 to 10 working days.
Note: Depending on the answers you provide, we may ask you to contact WALLHACK Support directly to proceed. The return portal can only be used for orders placed on WALLHACK.com.
Cost of returns:
Cost of returns:
The cost of the return label is taken from your refund when the goods arrive at our warehouse.
- For a return with smaller items (Sleeves, Skates, T-shirts), the return cost is $5.
- For a return that includes heavier items, the return cost is the same as your original shipping cost.
You are welcome to use your own return label to send the goods back to our warehouse. This will not incur a return cost.
We will need the tracking number to monitor the return. Please contact us and confirm you wish to use your own return label before sending it.
Eligibility for returns:
Items you want to return must be undamaged and include the original packaging.
We give a 14-day window for customers to review and test their purchase, so we still accept returns of items that have been used within this period.
We do not accept returns of packs of Skates that have been opened and used.
For more information, please see our Refund and Returns policy.